WhatsApp Messaging Policy

We use the WhatsApp Business Platform to send and receive messages with customers who choose to contact us or opt in to receive updates.

Opt-in and consent

  • We only message users who have provided their phone number and consented to be contacted on WhatsApp.

  • Users can opt in via our website forms, WhatsApp chat, in-product prompts, or written agreement.

Message types

We may send:

  • Service and support messages you request

  • Transactional messages such as confirmations, reminders, account notices

  • Approved WhatsApp template messages when required by WhatsApp rules

We do not send spam. Marketing messages are sent only where you have explicitly opted in.

Opt-out

You can stop WhatsApp messages at any time by replying STOP, or by contacting our support team. After opting out, we will stop non-essential WhatsApp messages as soon as reasonably possible.

Data we process

To provide WhatsApp messaging, we may process:

  • Your phone number

  • Message content you send us

  • Delivery metadata (timestamps, delivery status)

  • Basic account identifiers needed to provide the service

Data sharing

  • Messages are transmitted via Meta’s WhatsApp Business Platform.

  • We do not sell your personal data.

  • We may share data with trusted service providers who help us operate the service (hosting, analytics, customer support) under confidentiality obligations.

Data retention

We keep WhatsApp message records only as long as needed to:

  • Provide support and service history

  • Meet legal, security, and compliance requirements
    Retention periods may vary by message type and purpose.

Security

We use reasonable administrative, technical, and organizational measures to protect personal data, including access controls and encryption in transit where applicable.

User responsibilities

Do not share sensitive information (passwords, PINs, full card details). If you send such information, you do so at your own risk.

Contact

For questions, requests, or complaints about WhatsApp messaging or privacy, contact:

  • Email: info@kinara.co.tz

Changes

We may update this policy from time to time. The latest version will always be posted on this page with an updated effective date.

Effective date: 01/02/2026